It is your responsibility to make your clients, customers and guests feel special.
Here is how you do it. Decide what response you want to hear when you ask your clients: “How was your experience with us ?”
Here are a few possible replies:
1. Fine. 2. Good. 3. Okay. 4. Not bad. 5. I enjoyed it. 6. Fair. 7. Disappointing. 8. Could have been better. 9. Could have been worse. 10.Exactly what I had in mind. 11.Nothing like I had in mind.
None of these replies are satisfactory.
Here is what you want to hear when asking the question “How was your experience with us?”
Answer: GREAT! Or: FANTASTIC ! Or: INCREDIBLE!
If these three responses are the only ones that satisfy your customer service requirements, then you can deliver the service that will result with these three responses.
Know the intended result. Then make it happen. No wishing. No hoping. No flying by the seat of your pants. You want to hear “incredible,” give them “incredible.” You want to hear “fantastic,” give them “fantastic.” You want to hear “great,” give them great.”
People expect “poor” service. They appreciate “good” service. But it is only with GREAT, FANTASTIC and INCREDIBLE service that loyalty, trust and relationships are established.
Make GREAT happen.