Here are a few “KEY” reminders for you and your staff. These points will help you diferentiate yourself from your competition and position you as the “go-to” source when it comes to working with a professional travel manager.

1. Eye Contact: You Are Not As Good At This As You Think You Are.
httpv://www.youtube.com/watch?v=6CjgyFRCSks  

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2. Answer The Phone: You Should Be Happy That I Took The “Time” To Call You.
httpv://www.youtube.com/watch?v=x8p1ioCUyy8 

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3. Speed Wins! Show Me How Important I am To You By Getting Back To Me Promptly.
httpv://www.youtube.com/watch?v=6M2PBRLoZcQ

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