You must give the communication skill called “listening” more than just lip service. You have to actually hear what the other person is saying and make every effort to understand what is being said. […]
If you want to get to the top of this profession, you have to stop worrying about yourself and start thinking about helping others. Sounds absurdly simple. It isn’t. As I mentioned earlier, your primary […]
The “gift of gab” has no place in business today. There is no need for memorizing and rehearsing “come-backs” and pro-active “sales pitches.” After taking the time to understand one’s particular buying motives, your one […]
“Two plus two equals four. Mike you’re a genius. Why didn’t I think of that?” After over 25 years of speaking and attempting to motivate every size, shape and category of travel professional group, I […]
Welcome to: Become The Exception! Included in your Inner Circle membership is the audio (and online text) version of Become The Exception. All of the chapters are listed below. Just click the one you’d like […]
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