Inner Circle Sales Lesson #13: Sales Mistake #3: Not Listening To The Prospect.
How many times do you have to hear this one? You have two ears and one mouth. Use them in that proportion.
You learn absolutely nothing about your prospect or customer while you are talking.
Sales Mistake #3: Not listening to the prospect
You must give the communication skill called “listening” more than just lip service. You have to actually hear what the other person is saying and make every effort to understand what is being said.
Not listening to what others are saying, and not saying, is a mistake. Nobody cares what you want or think…unless it ties directly to what your customer is interested in. I don’t know how to make this complicated or drawn out. Once you get the customer speaking freely and comfortably about their ideas, wants, needs and desires, you are bound to witness a sale unfold before your very eyes. You’ll become a spectator and won’t have to say or do much more. Ask and then listen. Repeat back to the speaker what it is you think you heard and then listen some more.
People, who are in the market to buy stuff, will buy stuff if you simply act as a guide, as a sounding board, and as a source for information. You have undoubtedly heard the real estate mantra that the three most important determinates of value is: location, location, and location. In sales, the three most important determinates of your value to the prospect are: listening skills, listening skills, and listening skills.