A Reminder From Talk Show Host — Larry King
This is the first of a three-part series of meaningful reminders from recently retired talk show host, Larry King. Think about it, and stay tuned for Part Two. Think about the other person (and show...
A brief overview of your cruise facilitator
“I Know” Are My Two Least Favorite Words
If you are over the age of 35 and happen to have children, nephews or neighbors over the age of 10, you know exactly what I am about to say. Young people seem to “know”...
It’s your business, do something about it
There is a thin line between “customer service” and being a door mat. Remember–you can’t be all things to all people. If there is one common refrain I hear (and if I’ve heard it once,...
‘Thank-You’ doesn’t mean having to say you’re sorry
As sales and marketing advice goes, this may very well be up there with the best of it. I was reminded of this natural phenomenon this week, and I could not find my way to...
Lifetime Value
A mistake that many sales professionals make is that they are shortsighted when it comes to evaluating their customers. With the blame pointing toward a tough economy, too many sales people try to rush the...
Persistence Pays Dividends
Although there may not be any “do-overs” or mulligans in business these days, there is certainly time and rationale for “Do-Agains.” Let me explain. I recently sent out a blast email promoting one of my...