Let me explain.
I don’t expect everybody to agree with me.
I don’t want everybody to agree with me.
And I really don’t care if you do or if you don’t agree with me.
But here are three points I would like to share with you. I feel that each one is in your best interest, but if you don’t agree with me, I really couldn’t care less. I really don’t care.
1. When referring to significant people in your world, avoid the use of the pronoun. DO NOT call your wife “her.” Do not refer to your husband as “him.” When speaking about your employees, do not say “them.” Also, use the names of the people who are dear to you. Example: My wife will be traveling with me. BETTER: My wife Barbara will be traveling with me. Little thing? HUGE THING!
2. If you want to pave the way for a pleasant email message, ALWAYS begin EVERY communication with the recicpent’s name. Example: I will arrive at terminal B at 2 p.m. BETTER: Mike, I will arrive at terminal B at 2 p.m. Little thing? HUGE THING!
3. When your phone rings — before you answer it — remind yourself that you are the absolute best person in the world to be answering this call. They dialed your seven numbers for a reason. Don’t shoot yourself in the foot by answering on auto-pilot. Hear the ring. Count to three. Turn on your enthusaistic but sincere voice. Answer the phone like you are genuinely happy they called. If you can’t do this … DON’T ANSWER THE PHONE. Little thing? HUGE THING!
That’s it for now. I will be back when I have something else to share.